“A majority of our tickets were sold online, and more than 20,000 bank accounts are involved,” Karuna Prithvi, PR manager, DNA Networks was quoted in the Indian Express on Tuesday. “Since we started the process of refunding only today, it will take some time to happen.”
Meanwhile, promoters have moved forward and made the following arrangements for a refund of tickets to all customers holding a valid ticket for Metallica's concert, originally scheduled for October 28 in Gurgaon.
1) For tickets booked online, refund will be done directly to the customer's credit/debit card used to book the tickets.
2) For tickets booked through retail outlets, customers need to return the physical tickets along with a printout of the booking ID number to the respective retail outlets and collect a cash refund.
3) For corporate clients, tickets need to be sent back to the promoters' office and the refund will be made by cheque or through RTGS transfer, as applicable, to their respective accounts.
Company address:
DNA Entertainment Networks Pvt. Ltd.
215, Bellary Road
Palace Orchards
Bangalore – 560080
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